Saneesh Samuel

DevOps Engineer

Information Security Analyst

Technical Support Engineer

System Engineer

Saneesh Samuel

DevOps Engineer

Information Security Analyst

Technical Support Engineer

System Engineer

About Me
hey, there hi

Experienced IT professional skilled in Kubernetes, Azure, and MongoDB. Proactive troubleshooter, adept at incident management and RCA. Committed to 24/7 operations, ensuring uninterrupted data flow. Passionate about optimizing systems for peak performance.

  • Experience: 4+ Years
  • Residence: AbuDhabi
  • Freelance: Available
  • Address: AbuDhabi, UAE
My Services
Server Configuration

Server setup offer connection of servers and network devices, installation of operating systems.

Monitoring

Process of visibility and activity on your servers, by tracking and monitoring server performance.

Cyber Security

Cybersecurity refers to protecting a company from unauthorized or criminal use of electronic data.

User Management

Efficient management of users and their accounts, providing them with access to various IT resources.

Fun Facts

100+ Albumes Listened
20+ Certifications from LinkedIn
1 000+ Cups Of Coffee
193 Countries to be Visited
Resume
Experience
IT Technical Support
2023-Active
IT Technical Support
Intelie by Viasat

• Managed Kubernetes clusters to orchestrate containerized applications, ensuring scalability, resilience, and efficient resource utilization.

• Implemented and maintained Azure AKS (Azure Kubernetes Service) and Azure Container instances for containerized deployments, optimizing infrastructure for real-time data processing.

• Utilized MongoDB for efficient storage and retrieval of structured and unstructured data, ensuring seamless integration with real-time data aggregation systems.

• Employed Podman and Docker for container management and deployment, streamlining the packaging and distribution of applications across various environments.

• Automated deployment and configuration tasks using Ansible, enhancing efficiency and consistency in system setup and maintenance processes.

• Implemented monitoring solutions such as Grafana and Prometheus to visualize system performance metrics and ensure proactive issue detection and resolution.

• Conducted Root Cause Analysis (RCA) and maintained comprehensive documentation to facilitate continuous improvement and mitigate future incidents.

• Managed incident response processes, ensuring timely resolution of issues impacting data aggregation, transmission, and RTOC applications.

• Logged and tracked issues and enhancement requests to drive continuous optimization of systems and processes, fostering a culture of operational excellence.

• Provided expert technical support to RTOC and Company end-users, ensuring their productivity and satisfaction through proficient troubleshooting and resolution of hardware, software, and network issues.

• Collaborated closely with the Company IT department to address technical challenges across hardware, software, and networks, promoting a collaborative environment for problem-solving and knowledge sharing.

• Demonstrated adaptability and commitment to 24/7 operations, participating in a shift-based coverage model and working 12-hour shifts to ensure continuous support and availability of critical systems.

System Administrator
2023- 2023
System Administrator
Shellsquare Softwares
  • System Administrator with expertise in Kubernetes, Docker, Azure Stack Hub, Deployment, Vmware, and Vidm.
  • Proven track record of successfully managing complex IT infrastructure environments.
  • Hands-on experience in designing, deploying, and maintaining enterprise-level systems.
  • Demonstrated proficiency in ensuring high availability, scalability, and security.
  • Responsible for managing Kubernetes clusters on Azure Stack Hub, deploying Docker containers, and automating infrastructure.
  • Extensive experience in managing virtualization environments using Vmware and ensuring optimal performance of critical systems.
  • Proficiency in Vidm has enabled effective management of user identities, access control, and authentication, ensuring that systems are secure and compliant with industry standards.
Hosting Product Specialist
2021 - 2023
Hosting Product Specialist
Newfold Digitals
  • Responsible for the customer support experience with hosting products.
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming).
  • Identify cases that require escalation (either technically or strategically).
  • Create and maintain incident management requests to product group/engineering group.
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience.
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring.
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions).
  • Lead or participate in building communities with peer delivery roles; maybe workload or speciality specific.
System Engineer
2019 - 2021
System Engineer
Activelobby Information Systems Private Limited
  • Panels like cPanel, Plesk, Directadmin, CWPanel.
  • Troubleshooting, managing and securing multiple aspects of Linux & Windows Web servers, Mail servers, Database servers,DNS, Software Firewall.
  • Managing load spikes on Linux servers
    Multiple ticketing systems like Kayako, WHMCS, Spiraldesk.
  • Monitoring systems like Nagios, Zabbix.
    Understanding the requirements, troubleshooting errors and replying to international end clients from multiple cultural backgrounds.
  • Various virtualization solutions like Xen, Soulsvm, Virtuozzo.
  • Various common CMS like WordPress, Magento, Joomla, Drupal, PHPBB, OpenCart, Laravel.
Internship
2019
Internship
Activelobby Information Systems Private Limited

cloud Computing, DNS, Webhosting, Server Management.

Education
2017-2019
Mount Zion College of Engineering
Kadammanitta

Master of Computer Applications

2016-2017
Emigo Network Experts Pvt Ltd
Kochi

Networking, MCSE, CCNA, and CCNP

2013 - 2016
MES College
Erumeli

Bachelor of Computer Application

2011-2013
Gov. Higher Secondary School
Kadumeenchira

Computer Science

Skills
Coding
  • Python
  • Bash
  • PHP
  • MySQL
Languages
  • English
  • Malayalam
  • Hindi
  • Tamil
System
  • Azure Cloud and Stack Hub
    99%
  • Kubernetes
    99%
  • Docker
    99%
  • Linux
    90%
  • Microsoft
    75%
  • Apache, Nginx, IIS
    85%
  • DNS
    95%
  • Mail Servers
    99%
  • cPanel & Plesk
    95%
  • Customer Management
    89%
  • Communication
    90%
  • Deployment of Applications
    99%
Knowledge
  • Microsoft 365 Administration
  • Azure Cloud and Stack
  • OpenShift
  • Kubernetes
  • Docker
  • Experience with cPanel, Plesk, Direct Admin
  • Proficiency in SQL and MySQL
  • Significance Troubleshooting
  • Keen root cause analysis
  • Linux and Windows management
  • Administering networks
  • DNS management
  • SSL management
  • Apache, Nginx, LSWS and MySQL tweaks and confgurations.
  • Load Balancing, Cloudflare
  • Website Troubleshooting
  • WordPress Developer
  • Fortigate Firewall
  • VMware Virtualization, Horizon, Identity Manager, Connector
  • Ansible
  • Grafana, Prometheus
  • Podman
  • Oil and Gas Industry
  • RI, ML, MWD and Cementing Data Transmission
  • WITS and WITSML
  • Real-Time Data Troubleshooting from Onshore and Offshore Rigs
Works
Blog
July 4, 2024 ITIL Process and Issues: A Step-by-Step Guide for Technical Experts

For technical experts, troubleshooting IT issues is second nature. But lurking beneath the surface of every glitch lies a bigger…

July 4, 2024 Masterful Network Troubleshooting in Linux: A Technical Expert’s Guide (Step-by-Step)

Conquer Network Woes in Your Linux Environment Imagine a crucial project deadline looming, and your Linux system grinds to a…

July 4, 2024 Conquer Network Woes: A Technical Expert’s Guide to Relax & Windows Troubleshooting.

Feeling the Frustration of Network Nightmares? Fear not, tech wizards! This guide equips you with a battle plan to vanquish…

Get in Touch
  • Address: Kerala, India
  • Email: saneeshanchani@gmail.com
  • Phone: 9562309307
  • Freelance: Available
Contact Form